Shipping Policy
Key Information:
- Order handling time 1-2 days, on Mon-Fri
- Order transit time 2-7 days, on Mon-Fri
- Estimated delivery time 3-9 days, on Mon-Fri
- Free shipping on all orders
Order Processing and Shipping Information
All orders are processed Monday through Friday, excluding weekends and holidays. Once your order is confirmed, it will be handled within 1-2 days. Shipping transit times are also Monday through Friday and range from 2-7 days. This means the total estimated delivery time is 3-9 days, excluding any non-business days or holidays. You will receive an email notification once your order has shipped.
Once your order is shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for the tracking information to be updated and available. If you did not hear from us after 48 hours please contact us at support@bodyrecoverysupply.com
We ship only to the contiguous United States. At this time, we do not offer international shipping outside of the USA.
Due to the size and value of our products, we require a valid phone number to be provided with your shipping address.
Cancellations
You can cancel your order at no cost anytime before it has been shipped. On average, orders are dispatched within 1-2 days, so please contact us before this timeframe to ensure a successful cancellation. You can reach us through:
• Email: support@bodyrecoverysupply.com
• Phone: +1 (330) 731-1444
Damaged Orders
Upon receiving your order, please inspect the packaging thoroughly. If you notice any damage, make sure to note it when signing for delivery. Within 24 hours, email us at support@bodyrecoverysupply.com with the following details:
• Photos of the damage
• Photos of the box and the SKU
• A brief description of the issue
After your request we will promptly file an insurance claim on your behalf. We exclusively ship brand-new products unless clearly stated otherwise, and your satisfaction remains our top priority.
Delayed Orders
If your order has not arrived within 9 business days, we sincerely apologize for the delay. Occasionally, unforeseen circumstances, such as unfavorable weather conditions, may cause delays beyond our control.
Please be patient with the shipping time. If the order has not reached you, please contact us at support@bodyrecoverysupply.com, and we will assist you promptly or work with you to find an alternative solution.
In-Store Pickup
We do not offer in-store pickup at this time.
Shipping to P.O. Boxes
We do not ship to P.O. boxes.
Order cut off
10 PM Eastern Standard Time
Agreement to Terms
By using our site, you agree to the terms outlined in this Shipping Policy. If you do not agree, please refrain from using the site.
Contact Information:
If you have any questions about our shipping policy, please contact us by:
Customer Service Hours: Mon-Fri: 9AM - 6PM EST
Email: support@bodyrecoverysupply.com
Phone Number: +1 (330) 731-1444