Return & Refund Policy
Key Information:
- 30 days return window
- 14 days refund processing time
- 25% restocking fee
- Return shipping fee is payed by the customer
Requirements
- The product must be in new and original condition.
- It must include the original packaging, along with all accessories and materials provided.
- Do not attempt to repair any part of the product, as this may void the warranty. If you encounter any issues upon delivery, please contact our team immediately for assistance.
Initiate Returns
We have a 30 day returns policy, which means you have 30 days from receiving your item to request a return. To start the return process, please contact us at support@bodyrecoverysupply.com with your order number and the details of the item(s) you wish to return. We kindly ask that you wait for our response before proceeding with the return.
If your items meet the requirements stated above, you can move forward with the return. Ensure the product is properly packed, and we recommend using a delivery service that provides a tracking code for added security. Please note that you are fully responsible for the package until it reaches us. Additionally, return shipping costs will be your responsibility. Here is a step-by-step instruction:
1. Contact Us: Before returning any items, please email our team at support@bodyrecoverysupply.com to start the return process.
2. Return Authorization: Once approved, you’ll receive a Return Authorization (RA) number along with instructions for returning the product.
3. Package the Item: Pack the item securely in its original packaging, including any accessories you received with the product.
4. Include RA Number: Clearly mark the RA number on the outside of the package.
5. Return Shipping: Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure your
Refund Process
Once we receive your return and verify that everything is in order, we will notify you via email. Refunds will be processed, and you can expect to receive your funds within 14 days of receiving the confirmation email.
Cancellations
You can cancel your order at no cost anytime before it has been shipped. On average, orders are dispatched within 1-2 days, so please contact us before this timeframe to ensure a successful cancellation. You can reach us through:
• Email: support@bodyrecoverysupply.com
• Phone: +1 (330) 731-1444
Non-Refundable Items:
Please note that certain items are non-refundable, including:
• Opened or used products
• Custom or bespoke products that have been personalized in any way
Damages
Please inspect the packaging upon delivery, and note any visible damage when signing for the item. If your product arrives damaged, please take photos of the damage, the box, and the SKU, and provide a brief description. Send these to support@bodyrecoverysupply.com within 24 hours to allow us to process an insurance claim. If damage is not reported within 24 hours, the claim may not be valid
Warranty
Warranties vary depending on the manufacturer. Warranty claims are for damages occurring from use over time. Any damages upon arrival that are not reported within 30 days do not qualify as a warranty claim.
By default, customers are responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Most of our products come with warranty guarantees to ensure you receive a fully functional product without extra costs. Please check individual product pages for specific warranty information. If you still have any questions regarding warranties please do not hesitate to contact us at support@bodyrecoverysupply.com
BOGO Promotions
For Buy One Get One (BOGO) promotions, both items must be returned for a full refund. If only one item is returned, you will receive a replacement or store credit for the value of that item. If the order has shipped, return shipping costs and any applicable restocking fees will be the customer’s responsibility. Refunds will be processed to the original payment method.
Chargebacks
Our team is here to help resolve any issues, and we are committed to offering fair and customer-friendly policies. Filing fraudulent chargebacks will result in criminal liability. If you experience a problem with your order, please contact us at support@bodyrecoverysupply.com before initiating a chargeback, and we will do our best to resolve the issue.
Contact Information
If you have any questions about our refund and return policy, please contact us by:
Customer Service Hours: Mon-Fri: 9AM - 6PM EST
Email: support@bodyrecoverysupply.com
Phone Number: +1 (330) 731-1444